Loadie FAQ’s.
Below are some answers to our most frequently asked questions. If you can’t find what you are looking for, please email support@loadie.co.uk or call 0113 274 2055.
Is Loadie Free?
Do I need to download the app to use Loadie?
How do I upload or edit my documents?
Go to your profile and select ‘Edit’. Then scroll across to ‘Edit Documents’. This allows you to up load your documents ready for Loadie to process
Why hasn't my account been approved?
Please check your emails. If your account has not been verified it is probably because you have invalid documents. You are required to provide a valid driving license, motor insurance policy and goods in transit insurance. You will receive a confirmation text when your documents haven verified or rejected
How do I search Jobs on the app?
When do I get paid?
You get paid into your Loadie wallet immediately once the job is completed. You can select to withdraw your money to your paypal account within 72 hours.
How do I track the delivery?
How do I know what to pay for a delivery?
1. If you already have a rate card with other hauliers you can add it to Loadie at the same price. You get all the added automated benefits Loadie offers which a haulier does not.
2. You can gain quotes from several hauliers to get the best price which you can add to Loadie. Once again you get all the automated benefits Loadie offers which the competition does not.
3. The CMS job upload screen offers a guide price for your job for a same day or next day service based on the size/distance of the load based on current driver rates. This elimiates 3rd party profiteering and gives you the correct price for the job. You save time & money.
What are the benefits of Loadie for drivers?
Loadie is free to download with no subscription fees. There is no bidding system. Fastest finger first gets the job and the price you see is the price you accept with guaranteed payment into your Loadie app wallet on completion of the job. The money is available to withdraw after 72 hours, which follows fraud & money laundering regulations. Every job matches your vehicle and personal credentials so every job you see on the app you can collect. There is no paperwork. On completion of the job we will email you the POD and invoice. You are free to ignore or accept as many jobs as you please at no cost to you.
Do I need to log out to stop receiving notifications?
How do I know when my job has been accepted by a driver?
How do I cancel a job once I have uploaded it to the app?
Does the app pay for waiting times?
No, the app does not pay for waiting times. Loadie is a marketplace that matches available work with drivers. Once a job has been accepted the contract is between the customer and the driver. To avoid waiting times, Loadie has a function within the app that automatically notifies the customer when the driver is 10 miles away. If waiting times occur, you can use the ‘report issue’ function within the app where you can contact the customer directly to discuss the length of wait and your waiting time fees. This is negotiated between the customer and the driver and not via the app. You can also call the destination point via the app if you have any issues.